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Refund policy

30-DAY MONEY-BACK GUARANTEE

All our products are covered by a 30-day money-back guarantee, including items purchased on sale or during a promotion. You have 30 days from the date you receive your order to request a return and a refund.

How to request a return

To start a return, simply contact us at hello@get-novae.com with your order number. Once your request is accepted, we'll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible, your item must be returned complete, with all its accessories and, if possible, in its original packaging, along with your receipt or proof of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return to let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@get-novae.com.

Have Questions? We've Got Answers.

Using only a cleaning tablet is a little like brushing your teeth with toothpaste — but without a toothbrush.

Tablets can help clean the surface, but they don't reach deep into the tiny areas where bacteria, plaque and food particles can build up.

Novae Dental Clean uses ultrasonic technology to help loosen and remove buildup from hard-to-reach areas, helping your dentures feel fresher and look cleaner.

We don't recommend relying on a regular toothbrush alone.

Brushing can create scratches or wear on some denture materials over time, while also making it difficult to reach every small area.

Novae Dental Clean uses gentle ultrasonic cleaning to reach areas that are difficult to clean by hand, without the need for aggressive scrubbing.

Novae Dental Clean is designed to provide a gentle, non-abrasive cleaning experience.

Ultrasonic waves create millions of tiny bubbles in the water. When they collapse, they help loosen buildup and debris from hard-to-reach areas without the need for harsh scrubbing.

It is designed for removable dentures and dental appliances, including full and partial dentures. Always follow the care instructions provided with your specific dental appliance.

A complete cleaning cycle takes approximately 5 minutes.

That's usually all it takes to help loosen plaque, food residue and everyday buildup from your dental appliances.

For a deeper clean, you can run a second cycle whenever needed.

Novae Dental Clean is powered by a USB cable included with your device.

You can plug it into a USB power adapter, such as the one you use to charge your phone, or into a compatible USB power source.

No worries.

Your purchase is covered by our 30-Day Money-Back Guarantee.

If you're not completely satisfied with your Novae Dental Clean, simply contact our customer support team within 30 days and we'll help you with your return and refund.

30-Day Money-Back Guarantee

Try Novae Dental Clean for 30 days — completely risk-free.

Love it or get your money back.
If you're not completely satisfied with your Novae Dental Clean, simply contact our customer support team within 30 days of your purchase. We'll guide you through the return process and issue your refund according to our return policy.